Owners Mark & Jackie Lambert, Wasatch Customs, Layton, UT

The mission of Wasatch ActionCOACH is to ‘Improve all lives along the Wasatch Front’. We believe that improving a business can improve the lives of its owners, employees, vendors and customers. Read on to learn how business coaching has helped our clients at Wasatch Customs improve their business and their lives…

Mark Lambert: Well, you know, our experience with Wasatch ActionCOACH has been really fantastic. We’ve had business coaching in the past, so we knew what it was.  But I didn’t have a really good connection with the guy that was coaching us at the first go around. So, I wasn’t very receptive to coaching. My son, however, ran with it and took a company that I sold him from doing okay to doing awesome.

We went to a one-hour seminar. Sterling was there and everything he said just made sense. And then my son reminded me that in 2014 I took a failing company and turned it into a company I no longer needed to be working in. And I’m thinking, man, I sold him that company and now I’ve got a new company I’ve started and I’m in that same position as before. The light came on.

I made an instant connection with Sterling and Frank because I felt comfortable with them. They were telling me stuff I already knew but had forgotten or just out of stubbornness didn’t want to do. We signed up for the Wasatch ActionCOACH program. 

By about the seventh week, we increased our business in one area 60%. I mean, it was a noticeable boom one week, 60%. Other side of our shop, it was a 37% the first week. And that was by simply somebody that wasn’t me coming in and asking, what what’s causing your issues? Well, our issue was that my guys were pushing cars around all the time. So, it was something as simple as getting rid of the chaos, decluttering the shop and putting a wall in between.

And again, 60% increase on the side I put the wall in because they were no longer moving cars all day long in and out of their way and they could actually do their job. We started tracking and we were spending $12,780 every month, lost production hours, moving cars. Put a wall up, move four hoists on an angle, we gained 37% on one side, 60% on the other. And every week, it just gets better and better.

I mean, you just can’t imagine the relief, you know. The biggest thing I’ve taken out of it is that I was working in the shop a lot.  I didn’t want to work weekends, but I worked weekends. I’d work from 6:00am until 7 or 8:00pm at night, seven days a week, and was just spinning my wheels. I was tired, grumpy, ornery.

Four weeks into the program, I left for a weekend, didn’t even think about the job. Fifth week into the program, we took a vacation. I left my phone on the counter on silent because I didn’t have to worry about the shop. And I made all simple, easy adjustments. It wasn’t anything major.  It was just simple things that we had pointed out to us.

And in having two coaches that totally understand us and can give us two different perspectives, it’s just become easy. I mean, our lives are easy. We don’t fight anymore. We didn’t fight a lot. But, you know, we understand each other now. We’re on the same page instead of butting heads all the time. And honestly, the financial part is coming in and we haven’t even worked on financials yet. It’s something as simple as staying in our own lanes, doing our own jobs and communicating better.

Jackie Lambert: It’s been a blessing to be able to have them as our coaches. I mean, it’s made a big difference in our lives. Just being able to meet once a week and talk.  We’re very honest about what’s going on and all the feedback that we get from the coaches has been amazing. Like I said, it has changed us. Being married for 45 years, you know, it’s really changed how we work together in our business. We’re working towards our goals together.

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Our team at Wasatch ActionCOACH knows how to help leaders and entrepreneurs increase their capacity as an owner and learn the skills to take their businesses to the top. With business education, mastermind groups, networking, group coaching, 1-on-1 coaching, and more, you can have peace of mind knowing that you are working with some of the best.

We not only help you set goals, but we also help you take ACTION to achieve them. If you think you may need a business coach, we are here to help and answer questions before you dive in. Schedule a free 1-hour Coaching Consultation to see if business coaching is right for you.