To put your business ahead of the rest, you want your employees to be well-rounded and dynamic. By cross training your employees, you will give your employees more skills and enable them to handle challenges with ease. Wasatch ActionCOACH can help show your team how important each aspect of the company is while helping each employee be more fulfilled. 

What Is Employee Cross Training?

The process of cross training involves showing employees how to do multiple jobs and tasks across the company. For example, someone working in customer service may learn aspects of customer support so that they can assist when times are busy and answer more questions for customers. 

Cross training means you as a manager or boss show more aspects of the company to all employees and the employee taking the initiative to learn a new or semi-familiar skill. When you decide to cross train, managers or owners can choose to show employees a few key aspects of the new job, or completely immerse them in the new job and offer them to work multiple positions. 

Creating a training program that works for your organization will yield the best results because you are creating with your employees in mind. A program also means that any employees who are cross trained in the future will receive the same knowledge and skills as those who came before. When manuals and contracts are up to date, nothing gets missed and training can be completed quickly.

Benefits Of Cross Training

One of the biggest benefits of a cross training program is making sure that necessary tasks get done in your company. When you see new growth often some tasks begin to fall through the cracks. Cross training puts more people on the job and covers the bases of small, yet important areas. 

When employees feel valued and fulfilled at work, they tend to stay at a company for longer. Cross training helps you improve retention rates while helping your employees learn workplace skills that can grow their resumes. Helping employees do different jobs will make them more motivated and give them better knowledge for their next company as well. Great teams come from working together and sharing knowledge through cross training. 

Some other benefits of cross training include:

• Identify hidden talents
• Foster empathy
• Improve communication between departments
• Get rid of redundancies or missteps in your company
• Better professional development
• Avoid burnout
• Save money by increasing productivity
• Great Return on Investment
• Better employee collaboration

How To Get Started

Starting the process of cross training may seem overwhelming but starting small is the best place to start. The easiest way to begin cross training is to look for employees that have previous knowledge of another area or are good at multiple skills. Then all current employees to train those that are being cross trained. 

For employees who have asked for more responsibility or shown interest in cross training, starting with these employees may help others in your company who also expressed interest. Start small with only a few employees and give small tasks to be covered. 

If you are not sure where to start considering hiring a business coach. Wasatch ActionCOACH can help set up programs or offer resources to get started. A business coach will be able to help you narrow down what tasks really need to be completed while helping employees and managers know what skills they have to offer. 

Wasatch ActionCOACH Is Here To Help

Hiring a business coach will help managers narrow down what aspects of their business are most important and how cross training can improve their revenue. We help businesses large and small along the Wasatch Front by utilizing individual coaching, blog posts, videos, peer growth clubs and more. Taking the time to invest in your business will always be worth it. Make your business stand out from the rest with the help of our team in Kaysville today!

Before you hire a business coach, you will want to know what qualities they have and how they present themselves. There are some qualities a business coach needs to succeed and make businesses successful. Bringing businesses to a new level is hard work and a true business coach will not back down from a challenge. Friendly and competent business coaches will elevate all areas of your business. 

Our coaches at Wasatch ActionCOACH have a variety of skills that will help business owners of all personality types. With years of experience in the business industry and a true passion for helping others, we are the right business coach for the job. 

1- Positivity

When it comes to your business, you want to work with people who believe in you and your business values. Having a positive attitude about where your business can go and what skills you already have are qualities that a business coach needs. Positivity can look like being able to adapt and tackle problems, being happy to work with you and your employees, and bringing a smile to each meeting. 

2- Flexibility

Being flexible is essential in business because lots of things can change and adjust as you grow. Being able to adapt and change to what a client wants or what they can afford is a sign of a great business coach. Flexibility is one of the main qualities a business coach needs because change is the only thing that is consistent. Small businesses or even large corporations need to create new products and strategies in order to stay relevant. 

3- Holding You Accountable

The goal of hiring a business coach is to push you toward your goals and hold you accountable for the steps you need to get there. If a business coach doesn’t hold you accountable, you may find yourself falling short. Someone to hold you accountable also means you have someone to support you while you make changes. 

Accountability is big for those in leadership roles, owners, and managers. Our business coaches have these qualities a business coach needs because we realize how important smart goals are for elevating your sales, communication, and more. Setting goals is only the first step, accomplishing them is another story but the only thing that will move you up the ladder. 

4- Confidence

Showing your new client that you know what you are doing will help them trust your services. Confidence is one of the best qualities a business coach needs because clients won’t want to work with you if you are unsure about every decision you make. 

Confidence also comes from a great track record of success with others. Having confidence in yourself, your speaking skills, your business strategies, and the company you work for is essential. 

5- Quality Experience

Many business coaches will have owned a business or worked in a major company previously. This experience is really the only qualifier for them to be able to mentor you about your business strategies. 

Experience working in large companies or managing one will give business coaches an idea of the problems you could be experiencing. When looking for qualities a business coach needs, don’t forget to look at their resume and list of experiences. 

6- Strong Communication

Communicating your ideas clearly and telling business owners what they need to do is one of the qualities a business coach needs. Communication is the only way that anything will get done in a business because employees will need to work together to complete projects. A business coach should be able to recap your session and outline clear action steps for you to follow. 

Communication refers to more than just talking though. In fact, good communicators should be able to listen and adapt as their client explains their needs actively. Clear communication also means a business coach should ask questions and ask for feedback as they work with you. 

Business Coaches With Wasatch ActionCOACH

For businesses along the Wasatch Front, our team at Wasatch ActionCOACH can help take you to the next level. Each of our coaches is truly honest with our clients and gives all resources we think will be helpful. Each business has areas that need to be improved which are why our team is here. Small aspects can be easily overlooked when you see rapid growth so hiring a qualified business coach can help you learn to manage this new stage. Contact us to get started or check out our educational videos.