We know good communication skills are highly sought after in employees. Businesses need clear communication to function, but not all communication is good. Knowing how to communicate inside your business, with your employees and how your employees communicate with you can help your team be more productive and motivated. Here are some tips and thoughts on how communication can improve moral and the overall theme of your company.
Active Listening
Communication is not just about talking, it is important to practice active listening. Many people may hear the words that others say, but they do not comprehend the message that is being conveyed. It is a skill to not get distracted by other things so that you can absorb what the other person is saying.
This is important for companies because it is normal to communicate through email, quick conversations or in meetings. It can be easy to jump to conclusions or judge, but gathering all the information and truly listening helps the employee to feel understood and helps to solve any problems you may be having.
Choose Appropriate Communication Channels
Using multiple communication channels can help you get necessary information to everyone clearly. Clear communication could involve in-person conversations, email messages or instant messaging but also must be followed by action. Follow up or making sure the employee knows what is expected of them could be the action.
Communication policies can also be stated in the employee handbook so that they are consistent and clearly stated. Following the communication standards and not sharing information outside of work can improve employee morale and retention.
Notice Nonverbal Cues
If you watch for nonverbal cues as well as what the person is conveying with their words can help with clear communication. An employee may look confused even though they may say they understand. Calling out nonverbal cues helps to avoid misunderstandings. This can also help you to rephrase your conversation or deal with an underlying problem that is not being addressed out loud.
Accept And Be Open To Feedback
Running a business can be scary and confrontation may not be comfortable but listening to your employees and being open to talking is essential to clear communication. If your employees feel that they can trust you, they can bring problems or concerns directly to you, even if it involves you. If your communication with your employees is limited or harsh, they will be resistant to talking to you. Everyone has room to grow and your business should foster an environment of feedback and opinions on both sides. Without a clear line of communication with employees, you may miss what is going on inside your company.
You don’t have to act on every piece of feedback or suggestion, but giving them the time and the thought can show that you are a leader.
Deal With Poor Communication Efficiently
Clear communication does not come naturally to everyone so if the communication in your office is not meeting your standards, it is best to address it sooner rather than later. Address the issue and set expectations without dancing around the problem. Give them examples of how they can improve, instead of just calling them out. This is also a good opportunity to ask how you can better communicate with them and if they need more clarification when working on projects.
Wasatch ActionCOACH
While we offer many coaching classes you can choose which course is best for you and your company. We have different teaching styles and can lead discussions with you on entrepreneurship, leadership, generic business, sales or group coaching.
No matter the type of coaching interests you, we can share skills and knowledge to help your business be successful. Located in Kaysville, UT we can help you stand out as a business leader in Utah. Contact our office today to learn more about what we offer.
