To put your business ahead of the rest, you want your employees to be well-rounded and dynamic. By cross training your employees, you will give your employees more skills and enable them to handle challenges with ease. Wasatch ActionCOACH can help show your team how important each aspect of the company is while helping each employee be more fulfilled.
What Is Employee Cross Training?
The process of cross training involves showing employees how to do multiple jobs and tasks across the company. For example, someone working in customer service may learn aspects of customer support so that they can assist when times are busy and answer more questions for customers.
Cross training means you as a manager or boss show more aspects of the company to all employees and the employee taking the initiative to learn a new or semi-familiar skill. When you decide to cross train, managers or owners can choose to show employees a few key aspects of the new job, or completely immerse them in the new job and offer them to work multiple positions.
Creating a training program that works for your organization will yield the best results because you are creating with your employees in mind. A program also means that any employees who are cross trained in the future will receive the same knowledge and skills as those who came before. When manuals and contracts are up to date, nothing gets missed and training can be completed quickly.
Benefits Of Cross Training
One of the biggest benefits of a cross training program is making sure that necessary tasks get done in your company. When you see new growth often some tasks begin to fall through the cracks. Cross training puts more people on the job and covers the bases of small, yet important areas.
When employees feel valued and fulfilled at work, they tend to stay at a company for longer. Cross training helps you improve retention rates while helping your employees learn workplace skills that can grow their resumes. Helping employees do different jobs will make them more motivated and give them better knowledge for their next company as well. Great teams come from working together and sharing knowledge through cross training.
Some other benefits of cross training include:
- Identify hidden talents
- Foster empathy
- Improve communication between departments
- Get rid of redundancies or missteps in your company
- Better professional development
- Avoid burnout
- Save money by increasing productivity
- Great Return on Investment
- Better employee collaboration
How To Get Started
Starting the process of cross training may seem overwhelming but starting small is the best place to start. The easiest way to begin cross training is to look for employees that have previous knowledge of another area or are good at multiple skills. Then all current employees to train those that are being cross trained.
For employees who have asked for more responsibility or shown interest in cross training, starting with these employees may help others in your company who also expressed interest. Start small with only a few employees and give small tasks to be covered.
If you are not sure where to start considering hiring a business coach. Wasatch ActionCOACH can help set up programs or offer resources to get started. A business coach will be able to help you narrow down what tasks really need to be completed while helping employees and managers know what skills they have to offer.
Wasatch ActionCOACH Is Here To Help
Hiring a business coach will help managers narrow down what aspects of their business are most important and how cross training can improve their revenue. We help businesses large and small along the Wasatch Front by utilizing individual coaching, blog posts, videos, peer growth clubs and more. Taking the time to invest in your business will always be worth it. Make your business stand out from the rest with the help of our team in Kaysville today!